Privacy Policy
In this Privacy Policy, ‘us’, ‘we’ or ‘our’ means ALETEX IT SOLUTIONS PTY LTD ABN 19 677 863 428. We are committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may update this Privacy Policy from time to time by publishing changes on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable. This may include your name, age, gender, postcode and contact details.
What personal information do we collect?
name;
mailing or street address;
email address;
telephone number and other contact details;
device ID, device type, geo location, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
details of products and services provided to you or enquired about, including additional information necessary to deliver them and respond to enquiries;
additional information provided directly via our website or app, or indirectly through your use of those platforms or social media;
information from customer surveys;
any other personal information reasonably necessary to facilitate your dealings with us.
How do we collect personal information?
register on our website or app;
communicate with us via correspondence, chat, email or social platforms;
interact with our sites, services, content and advertising;
invest in or enquire about our business.
Why do we collect, use and disclose personal information?
to provide and manage access to our services;
to operate, protect, improve and optimise our services and user experience;
to send administrative, service, and support communications;
to send marketing, promotions and relevant offers (including from partners);
to administer surveys, promotions, or events;
to comply with legal obligations, resolve disputes and enforce agreements;
to assess and process job applications.
Do we use your personal information for direct marketing?
Yes. We and/or our selected business partners may send marketing materials about our services via email, SMS, mail or other formats, in compliance with the Spam Act and Privacy Act. You can opt-out at any time using the unsubscribe feature or by contacting us.
To whom do we disclose your personal information?
our employees and related entities;
third-party service providers and partners;
advisers, agents and representatives;
potential purchasers or investors in our business;
authorised third parties approved by you;
regulatory or legal authorities where required by law.
Disclosure outside Australia
We may store or transfer personal information to cloud service providers based in the United States, Canada, the United Kingdom, and New Zealand. By providing your information, you consent to overseas disclosure and acknowledge that those recipients may not be subject to Australian privacy laws. However, we will take reasonable steps to ensure compliance with the Australian Privacy Principles (APPs).
Using our website and cookies
We may collect limited personal information through your use of our website. We may use cookies or similar technologies to track usage, personalise content and improve performance. Cookies may also be linked to your account, and will be treated as personal information where applicable.
You can disable cookies via your browser, though doing so may affect your ability to use parts of our website.
Security
We take reasonable measures to protect your personal information, including through encryption and multi-factor authentication. However, no method is completely secure, and we cannot guarantee absolute data security.
Links to other sites
Accessing or correcting your information
Making a complaint
Contact Us
